Westmoreland County Chamber of Commerce | Greensburg, PA
  • Home
  • Our Community
    • Visit >
      • Lodging, Dining, Shopping
      • Sports & Recreation
      • Festivals & Family Fun
      • Arts & Culture
    • Live & Work >
      • Education
      • Government >
        • Elected Officials
        • Municipalities
      • Health Care
      • Homes & Employment
      • Workforce Development
    • Business Directory
    • Community Calendar
    • Submit a Community Event
  • About Us
    • Contact
    • Advertising Opportunities
    • Board of Directors
    • Chapters
    • Committees
    • Leadership Westmoreland
    • Leadership Westmoreland Youth Academy
    • Our Team
    • Where We Stand
    • Women of Westmoreland
  • Membership
    • Join Now
    • Member Benefits >
      • Chamber Choice Buying Pool
      • Member 2 Member Discounts
      • You Get More
    • Member Spotlight
    • Business Directory
    • Member Login
  • Events
    • Chamber Calendar
    • Community Calendar
    • Submit a Community Event
    • Signature Events >
      • Stone Soup
    • Ribbon Cuttings
  • Resources
    • Business Directory
    • Helpful Links & Phone Numbers
    • Notable News
    • Job Bank

Notable news

CHAMBER SEEKS DIRECTOR OF MEMBERSHIP SERVICES

7/10/2018

7 Comments

 
Picture
The Westmoreland County Chamber of Commerce seeks an engaging and outgoing sales and marketing professional to serve as Director of Membership Services for one of SWPA's largest and most active business associations. This full-time position is responsible for membership recruitment and retention, various committee leadership roles, event support, chapter management, branding initiatives, and sponsorship/ad sales.  

Westmoreland County Chamber of Commerce
Director of Membership Services
Position Description


• Hours: Monday through Friday 8:00 a.m. – 4:30 p.m., and various Chamber events
• Compensation: Exempt – Salaried 
• Benefits and vacation as outlined in the organization policy manual 
• This position reports directly to the Westmoreland County Chamber President & CEO

QUALIFICATIONS: The Director of Membership Services is chiefly responsible for membership relations, recruitment and retention.  In addition, the position is responsible for advertising sales, procurement of sponsorships, various event planning/execution, various committee leadership, facilitation of networking events, database management and general office work.  A candidate with a bachelor’s degree and a minimum of four years of demonstrated successful sales and marketing experience is preferred.  The candidate is expected to present a professional appearance while serving as a key Chamber representative.  S/he will demonstrate courtesy, diplomacy and the highest level of professionalism in all dealings. The ability to work cooperatively with current members, prospects, committees and fellow staff members is essential.

GENERAL DUTIES AND RESPONSIBILITIES: Duties and required communication skills include the unassisted use of Microsoft Office, MS Outlook, Weblink database management software (training to be provided) and the ability to clearly and concisely report recruitment/retention activities through the spoken and written word with a keen eye for detail and accuracy.  Accurate and timely record keeping and good organization skills are vital. Familiarity with Westmoreland County and its business community is a prerequisite for this position.  The incumbent shall provide his/her own transportation and is expected to spend as much as one quarter of the work week outside the office visiting current and prospective members.  

SPECIFIC DUTIES: 
It is understood that this position requires nearly equal time to be spent retaining existing members as it does on recruiting new ones. Therefore, the Director of Membership Services will have expected achievement levels set for him/her in the areas of:
 Responsible for all sales of membership and targeted advertising 
 Work from existing lists, seek out leads, and keep apprised of new businesses establishing in Westmoreland County service area and invite them to become part of the Chamber 
 Attain a minimum number of existing members contacted –  50 per month 
 Attain a minimum number of member prospects contacted – 50 per month 
 Attain a minimum number of ten (10) net new members each month
 Develop, maintain and update membership recruitment materials as necessary
 Coordinate a bi-monthly orientation program for new members/new contacts
 Coordinate, set agenda, and attend monthly Ambassador Committee meetings
 Assign, coordinate, and track all Ambassador activities
 Coordinate and distribute new member materials in a timely fashion
 Provide and track an “exit survey” with all dropped member accounts
 Carry out the advertising sales effort associated with the annual membership directory
 Develop and market annual sponsorship investment packages
 Pursue all accounts over 31 days past due for renewal (membership dues only)
 Attend, and help facilitate mixers, ribbon cuttings, seminars, and other events 
 Attain expertise in Weblink Connect to run reports, register events, process memberships, etc.
 Secure sponsorships to fund and coordinate the LHC & MBPA student scholarship programs 
 Help to recruit booths for the annual Holiday BASH & B2B Expo
 Serve as the primary liaison between the Chamber and its Chapters throughout the County
 Other duties as assigned aimed at aiding in the recruitment and retention effort and geared toward the advancement of the organization’s mission.

The Director of Membership Services will be called upon, and will find it advantageous, to attend all Chamber functions to aid in the recruitment and retention effort.  Further, the Director of Membership Services will be asked to participate in various outside networking opportunities as they are presented.

The Director of Membership Services is expected to have a strong working knowledge of Chamber operations, and be able to address questions from members and prospects as they arise in the field.  All contacts will be recorded in the prescribed format set by the Chamber in order for the Director of Membership Services to be compensated.  Failure to submit such information in an accurate and timely fashion may cause commissions to be nullified or delayed. 

PROSPECTS: The Director of Membership Services, along with the Ambassador Committee, and Chamber President & CEO, shall determine lists of member prospects.  Contact is defined as an acknowledged personal visit, phone call, letter, or email. 

RETENTION: The Director of Membership Services efforts are expected to achieve a high retention rate for the Chamber, and courtesy calls to members are expected to be part of the routine duties.  Membership accounts that are 31 days past due will become the responsibility of the Director of Membership Services for follow-up and retention of the account.  For the purpose of retention calculation, members who are demonstrated to be closed, out of business, or that have moved from Westmoreland County will not count ‘dropped’ members for goal/incentive purposes.

COMPENSATION SCHEDULE: The Director of Membership Services will receive a base salary in an amount determined by the President & CEO in conjunction with the Executive Committee of the Board of Directors.  In addition, commissions/incentives will be paid once per month on all new collected dues and appropriate ancillary sales (directory ads).  

PROSPECTS/NEW MEMBER JOINS: The Director of Membership Services, along with the Ambassador Committee and Chamber President & CEO, shall determine lists of member prospects.  For the purposes of commission, being DIRECTLY responsible for closing a new member account is defined as initiating a personal visit, initiating a phone call to a prospective member, making first contact via letter or email and then following up until the member joins the organization.  As a rule, walk-ins; rejoins; and unsolicited online joins will not be included in commission calculations.

EQUIPMENT: The Director of Membership Services will be provided with and expected to use chamber supplies, telephone, computer, desk and typical office equipment in the discharge of his or her duties. Special requests for materials should be made through the Chamber President in advance. 

7 Comments
Helana R Zimmerman link
7/10/2018 08:03:33 pm

The Westmoreland County Chamber of Commerce has extensive outreach and educational offerings for various people and personalities, which I admire. I am originally and currently from Pittsburgh, PA, and I have also resided in Los Angeles and Orlando. I have always felt a connection to the public relations environment, and I am fascinated with the elements that go into advertising and new technology, as well as the additional mechanisms that go into building a business. Throughout my career so far, I have enjoyed learning about the evolution of business strategies, alongside technological development. Entertainment and social media websites have transformed into business platforms and completely altered the paths used for success. Communication is more open and accessible than ever before, providing unlimited resources for discovery. I have a Bachelor’s Degree in Business Marketing and continue to learn more each day. Since my graduation, I have worked with marketing, advertising, promoting, managing clientele, and hospitality through job experience and completion of four internships. My passion is for anything socially creative; whether it’s writing and performing a new song, formulating new stories and advertisement designs, or taking on a new project, I strive to put my whole heart into each task. I also love people, travel, and discovering new landscapes and architectures.

The Director of Membership Services sounds engaging, informing, and fast-paced, all qualities I desire in a career. I have been trained by Seven Springs Resort, Choice Hotels, Mirth Promotions, and K Love Radio to manage social media accounts and assist and run event operations. Also, I am a freelance casting associate with Nancy Mosser Casting and work with audition promotions, recruitment, and operations. As your employee, I would work hard to help you in any way that I can. I am dedicated, easy to work with, and passionate about creativity.

Interest in Marketing, Media, and Public Relations:
• Bachelor’s Degree in Business Marketing/Associates in Business Administration
• Experienced in casting film and multitasking on film and television sets, as well as at concerts
• Publicity and marketing experience at Fresh and Clean Media
• Recruiting and web-development experience at Scale Lab Network
Strong Communication Skills:
• Marketing Coordinator for Seven Springs, Hidden Valley, and Laurel Mountain Resorts
• Hospitality at the Walt Disney World Resort; active in volunteer campaigns and have conducted events for the K Love Radio Station, the American Cancer Society, American Heart Association, and Read Across America
• During my education, I participated as a casting intern, school journalist, and musical theatre cast and crew member
Creativity:
• Singer, songwriter, and actor in free time
• Love to travel and attend conventions, including NAMM, SAG, and Directors Guild of America events
• Project Creation through Microsoft Programs, Photoshop, and Adobe Premiere

I identify with the focus of personal development through community, relationship building, and technological strategy in the Director of Membership Services position. I have a love for people and creativity. I believe that I would be a great addition to your company and look forward to an opportunity to interview at your earliest convenience. Thank you for your time and consideration. I look forward to hearing from you.

Sincerely,
Helana Zimmerman

Reply
Gina M Kisel
7/11/2018 08:07:05 am

Hi Helana,
Is there an application for this job posting or would I simply submit my resume? Thanks so much!

-Gina

Reply
Tricia Thomas
7/12/2018 09:11:55 am

Gina, there is no application. You can send your cover letter, resume & references via email to info@westmorelandchamber.com or via USPS to 241 Tollgate Hill Road, Greensburg, PA 15601.

Devin Hines
7/15/2018 11:15:52 am

Hi Helana,

I’m really interested in this role. Is there an application that I need to feel out? Where can I submit my resume?

Reply
Tricia Thomas
7/16/2018 07:11:21 am

There is no application. Please send your cover letter, resume and references to info@westmorelandchamber.com.

Deidra Keremes
7/13/2018 11:20:19 am

Hi Tricia. I sent my resume and cover letter via email to Chad Amond 7/11/18. Do you need me to resend to the info@westmorelandchamber.com email? Thank you!

Reply
Tricia Thomas
7/16/2018 07:11:53 am

No need - we have received your resume. Thanks!

Reply



Leave a Reply.

    Author

    The latest news from the Westmoreland County Chamber of Commerce

    Archives

    January 2021
    December 2020
    November 2020
    October 2020
    September 2020
    August 2020
    July 2020
    June 2020
    May 2020
    April 2020
    March 2020
    February 2020
    December 2019
    November 2019
    October 2019
    September 2019
    August 2019
    July 2019
    June 2019
    May 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017

    RSS Feed

241 Tollgate Hill Road  |  Greensburg, PA 15601
Phone: 724-834-2900 | info@westmorelandchamber.com | sitemap
Office Hours: Mon.-Fri., 8:00 AM to 4:30 PM

Copyright Westmoreland County Chamber of Commerce. All Rights Reserved.
MemberClicks
  • Home
  • Our Community
    • Visit >
      • Lodging, Dining, Shopping
      • Sports & Recreation
      • Festivals & Family Fun
      • Arts & Culture
    • Live & Work >
      • Education
      • Government >
        • Elected Officials
        • Municipalities
      • Health Care
      • Homes & Employment
      • Workforce Development
    • Business Directory
    • Community Calendar
    • Submit a Community Event
  • About Us
    • Contact
    • Advertising Opportunities
    • Board of Directors
    • Chapters
    • Committees
    • Leadership Westmoreland
    • Leadership Westmoreland Youth Academy
    • Our Team
    • Where We Stand
    • Women of Westmoreland
  • Membership
    • Join Now
    • Member Benefits >
      • Chamber Choice Buying Pool
      • Member 2 Member Discounts
      • You Get More
    • Member Spotlight
    • Business Directory
    • Member Login
  • Events
    • Chamber Calendar
    • Community Calendar
    • Submit a Community Event
    • Signature Events >
      • Stone Soup
    • Ribbon Cuttings
  • Resources
    • Business Directory
    • Helpful Links & Phone Numbers
    • Notable News
    • Job Bank